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Terms & Conditions

Welcome to 3Meds.com. This Website or Application is owned and Operated by ‘Nitsa Softlogic Pvt Ltd’ which has a registered office in Delhi.

Please read these terms and conditions before you use any services or the product relating to 3Meds. These terms and conditions will regulate your use of products and services of 3Meds.com. Please be notified that these conditions don’t require physical or digital signatures and if you are using any service from 3Meds.com then you are accepting all these terms and conditions.

1. Accounts

3Meds urges the users to create an account before usage of the product or services. For this user will be prompted to fill up Customer Information Form. This form includes basic information like name, phone number, email id, shipping/billing address or account password. If any user using this website, the user will be responsible for maintaining the confidentiality of their account, password and restricting unauthorized access to your account. You are liable to take account on activities occurring under your account or password. We always advise users to keep their account and password information as private.

Also please ensure that the information provided by you is correct and complete so that there are no delays or miscommunications from our side. Also make sure to keep us informed via website, app or email of any changes in address or contact number. We can get these changes done at our end to reduce any further delays or miscommunications. (All information is kept confidential and for office use only)

2. Privacy Policy

Please review our privacy policy that will help you regulate your usage of our website or application. Also your personal information will be used in accordance with our Privacy Policy. To understand our policies please refer to our Privacy Policy.

3. Security Policy

All your personal information and transactions are secure when you place an order on our website or application. Your information will be encrypted with Secure Socket Layer SSL encryption technology before being sent to the Internet which ensures privacy.

4. Access to 3Meds.com

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction.

5. Your Conduct

You agree that you must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You understand that you are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only. You must not use the website for any of the following:

•   For fraudulent purposes, or in connection with a criminal offense or other unlawful activity

•   To cause annoyance, inconvenience or needless anxiety

6. Reviews, Comments and other Contents

Users of this website may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." In the event a user uses a false e-mail address, impersonates any person or entity, or otherwise misleads as to the origin of any content. 3Meds.com reserves the right (but not the obligation) to remove, refuse, delete or edit any content that in the sole judgment of 3Meds.com violates these Conditions of use and, or terminate your permission to access or use this website.

If you do post content or submit material, you

•   Grant 3Meds.com a non-exclusive, royalty-free, irrevocable, and perpetual and fully sub licensable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

•   Grants 3Meds.com the right to use the name that you submit in connection with such content, if they choose.

You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to 3Meds.com, including the execution of deeds and documents, at its request.

You represent and warrant that you own or otherwise control all of the rights to the content that you post or that you otherwise provide on or through the website; that, as at the date that the content or material is submitted to 3Meds.com: (i) the content and material is accurate; (ii) use of the content and material you supply does not breach any applicable 3Meds.com: policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory); (iii) the content is lawful. You agree to indemnify 3Meds.com for all claims brought by a third party against it or its affiliates arising out of or in connection with a breach of any of these warranties.

7. Claims against Objectionable Content

Because 3Meds.com lists large quantity of products on the website and hosts many thousands of comments, it is not possible for us to be aware of the contents of each product listed for sale, or each comment or review that is displayed. Accordingly, 3Meds.com operates on a "notice and takedown" basis. If you believe that any content on the website is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libelous, obscene, pornographic, pedophilic or menacing; ethnically objectionable, disparaging; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of India or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, (" Objectionable Content "), please notify us immediately by sending us an email at [email protected] Once this procedure has been followed, 3Meds.com will make all reasonable endeavors to remove such Objectionable Content complained about within a reasonable time.

8. Copyright, author’s right and database right

All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of 3Meds.com.

You may not systematically extract/ or re-utilize parts of the contents of the website without 3meds.com consent. In particular, you may not utilize any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilization of any substantial parts of this website, without 3Meds.com consent. You may also not create and/ or publish your own database that features substantial (e.g.: prices and product listings) parts of this website without 3Meds.com consent.

9. Communications

By filling in the information at website or application, it is possible that you receive calls or messages from us at anytime for the use of website or application, subject to privacy policy. This includes information received from other parties to be communicated to you or vice versa. In Case you wish to stop such phone calls or messages, please email us at [email protected]

10. Customer Eligibility and Usage or installation

The website restricts the usage to below 18 years, but if used under the guidance of parents or any guardian, you are solely responsible for usage of your personal account and password and the basic medicinal products being shipped.

You duly understand the application being downloaded on your devices is owned by us and can be automatically upgraded without any prior notice. We also reserve the right to terminate this account without any prior notice.

The application is available free of cost on Google play store as of now and you will be charged only the cost of usage of certain services being provided by 3Meds.

11. Use of Information on Website

Please be informed that information being posted on our website should not be taken as a substitute of a professional advisor or treatment for a specific medical conditions. It is advised to users that any medical decisions being taken should be governed by a professional.

Other than this, use of any of our Content in an unauthorized manner for publication or distribution, without our consent is not allowed.

12. Terms of Sale on 3Meds.com

a.   3Meds.com may accept or decpne any order placed by a customer in its discretion without pabipty on 3Meds.com.

b.   3Meds.com reserves the right to discontinue any offer or program on its website/apppcation anytime without any Further Notice.

c.   We reserve the right to pmit the quantity of any order/ Product/ Services available with 3Meds.com.

d.   3Meds.com is a mediator between Pharmacist and customer and all the orders are directly send from Partner pharmacist to customers. 3Meds.com is placing the order on customer behalf to Pharmacist and collecting the payments from customer to pharmacist.

e.   You understand that your order can be decpned on the basis of an unauthenticated medical prescription or non-availabipty of products with our partners.

f.   You agree to provide the medical prescription if required from a pcensed pharmacist, via email, Whatsapp, or post. Also, you understand that proper scrutiny of a prescription can be done by our quapfied physician and could be rejected is found non suitable.

g.   The drug information provided by 3Meds is for informative purposes only and is procured from internet only. We do not recommend any product to any person and always recommend a vapd doctor prescription. We are not pable for any adverse effect or harm from the product – Please consult manufacturer or Doctor for the same. You should always refer to a professional Doctor before consuming any medicine.

13. Return and Refund Policy

We at 3Meds try our best to provide you the satisfactory product within a limited time frame. Still not able to fulfill your requirement, we are happy to refund you the amount in the following mentioned cases within 10 days of delivery:

a.   You receive a different product instead of ordered product. (Ordered product is considered as a product in your cart and not the one which is in your prescription as many times substitute products can be demanded by customer and same will be verified by pharmacist. Please choose the product carefully. If wrong product is ordered then 3Meds.com is not liable to return the Product.

b.   The Product delivered to you is expired or a close expiry of 1,2 months then we accept the return is complaint is raised within 10 days of delivery.

c.   The item is lost / Damaged during shipping. (Video proof of package opening is mandatory to verify your claim. If valid proof is not there we are not liable to accept the claim and not able to provide any proof of packaging the product.

Please note the mode of refund varies in different situations. If the mode of refund is via Credit/Debit Card or Net Banking, please allow us upto 14 working days for the amount to be reflected in your account/statement. It’s the bank policy that delays the refund and we have no control over it.

The refund request must be initiated within 2 days of delivery. Also be noted that the returned product must be verified once received and upon proper verification only the refund request is initiated.

Return parcel delivery cost is Bourne by 3Meds.com only in case above 3 scenarios. 3Meds is not liable to accept any return apart from above mentioned cases. If any return is accepted then return delivery charges are to be Bourne by customer only.

Return Policy Exceptions:

Please note that we are unable to offer replacements or exchanges for the following product categories: Injections, Health Monitor & Equipment, and Ortho Support. Also, 3Meds.com reserves the right to refuse returns (or refunds) for certain products, as marked in the respective product pages as "Note: This item cannot be returned for a refund or exchange."

14. Events beyond our Control

We will not be held responsible for any delay or failure to comply with our obligations under the condition if delay or failure arises due to any cause which is beyond our reasonable control.

15. Waiver

If you breach any conditions and we take no action, we will still be entitled to use our rights in any other situation where you breach our conditions.

16. Pricing and Availability

We list availability information for products sold by us on the website, on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. In Case the order is placed for which we have non availability, will be notified to you via email or Call, and the amount will be refunded as per bank norms. Please note that dispatch estimates are just for reference purpose. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, you will be informed by e-mail if any products you order turn out to be unavailable.

All prices are inclusive of VAT/CST, service tax, Goods and Services Tax ("GST"), duties and cesses as applicable - unless stated otherwise.

17. Cancellation Policy

Cancellation of any order can be done before it has been shipped from our partner pharmacist.

3Meds.com team can cancel any order which will be informed over Mail or Sms or Call. We don’t have liability to call and confirm the status of each and every order if we have to cancel any order due to any unavoidable reason.

18. Changes to these Terms and Conditions

We reserve the right to amend these terms and conditions from time to time without any further notice.

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.