FAQs

What services does 3MEDS offer?

3MEDS is the best healthcare company that home delivers the widest range of prescription medicines and other medical products from licensed vendors through booking online or over the phone. We also provide the local pharmacists with the out of stock item available to them and retain their offline clients. You can also use 3MEDS App to order the medicines at a discounted price through your phone.

Do I need a valid prescription to buy medicine?

Yes. You will have to upload a valid prescription to buy medicines via the 3MEDS App. In case you want to buy healthcare products such as skin creams, general medicines, diabetic footwear and so forth, a prescription is not required.

Can I know whether your pharmacy is Licensed or not?

Please be noted that we are the intermediate between consumer and Licensed Vendor. Please be assured that we will provide you the billing invoice of the licensed vendor with their GST details, so the same can be verified at your personal end.

Can a pharmacist also order the medicines from your Site?

Yes. We focus on providing the desired product to the consumer in the most efficient manner by providing doorstep delivery. Here Consumers can be a direct client or maybe a pharmacist itself who is out of stock with any item. As already mentioned we also provide the local pharmacists with the out of stock item available to them and retain their offline clients.

How can I check my order status?

You will receive a tracking Id and courier name once your order is shipped. Using these details you can track your order on the website/application.

How can I cancel my order?

To cancel an order raise a cancel request from the order section on the website or Application or send us an e-mail at sales.3meds@gmail.com with all details (Order number, the reason for cancellation).

How can I check the expiry dates of medicines being delivered to me?

We will always deliver a product with fresh manufacturing date and at least have 3 months of expiry remaining. If anyhow still received an expired product or upcoming expiry, feel free to place a return or replace request on the website or application. Your item will be replaced.

Please be noted that each and every medical item have their unique code, the item to be replaced should match the code with the delivered product.

Can I change my delivery address after I place an order?

Yes, the delivery address can be changed before shipping via the Website or Application.

Are there any hidden charges (Taxes) when I make a purchase?

No, there are no hidden charges; MRP is inclusive of all taxes. Only the delivery charges can be imposed depending upon your package amount and PIN Code.

How long will it take to deliver my order?

Standard Delivery Time is 3 to 5 business days. Delivery times may vary depending on the delivery location as well as the type of products you have ordered.

What are your hours of operation?

Our website is open 24 hours a day, 7 days a week. Call Centre support is available from Monday to Saturday, from 09:30 am to 07:00 pm.

Is 3MEDS app free?

Yes, 3MEDS App is available free of cost over Play Store. After you download the app don’t forget to subscribe to it as this would entitle to many more benefits.

Is the Mobile App secure?

3MEDS app is 100% safe to use. Any payment done via the app will be encrypted and kept safe from fraudsters. We take the responsibility in ensuring that your payment details are kept safe and stored via our intelligence team who work continuously hard in keeping your personal information confidential.

How do I get the mobile app for my phone?

You can download the 3MEDS app via the Google Play Store.

How to get in touch with 3MEDS?

You can anytime send us an email at sales.3meds@gmail.com and can expect revert with 24 hours.

Why do you need my Contact Number?

We need your contact number so that our expert can contact you and understand your required product better. This will help us deliver the right product at the right time. Please be assured that we don’t share your personal information with any third party. We don’t Spam or make unnecessary calls.

What is the mode of payment available?

Currently, we accept all Visa, MasterCard and American Express Credit Cards and all major Debit Cards. You can also pay via Bank Transfers (NEFT/IMPS).

Under what name will my purchase be charged?

You will be receiving an invoice or bill on the name of a licensed vendor who is registered with us. Please be assured that all the vendors registered with us are thoroughly verified before registration.

What is your return policy?

The item will be only returned or replaced in case of expired delivery or wrong item delivered.